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Within 14 days of receipt, eligible items*, when unopened, may be returned to WHN for a refund of the original price paid less a 20% restocking fee. Return shipping costs are the responsibility of the customer.
Between 14 and 30 days of original receipt of order, eligible items* may be returned to WHN for a refund of the original price paid less a 30% restocking fee, provided items are returned in unused or gently used condition. Shipping costs are the responsibility of the customer.
Between 30 and 60 days of original receipt of order, eligible items* may be returned to WHN for a refund of the original price paid less a 40% restocking fee, provided items are returned in unused or gently used condition. Shipping costs are the responsibility of the customer.
* non-returnable items include:
Instructions for return:
*If for some reason original packaging is not available, it is the customer’s responsibility to bring the item to an approved carrier (FedEx/UPS/DHL) and have them securely package the return for shipment. This particularly applies to the return of an air separator, which can be damaged during shipment if not packed appropriately. WHN reserves the right to refuse receipt or otherwise return to the customer any item that is received in damaged condition.
Whole Health Network warranties the original consumer/purchaser of the LiveO2 and LiveO2 AC Reservoir that the product will be free from defects in material or workmanship for one year from the date of purchase. This policy does not include the Mask and Pulse Oximeter, both of which are subject to a 30 day warranty under the same terms stated above.
During the warranty period, the product will be either repaired or replaced by Whole Health Network. Excepting the Mask and Pulse Oximeter with a separate and limited warranty as listed above, the warranty covers parts and labor for all components including the reservoir and hoses. AirSep air separators come with a 3 year warranty covering parts and labor (see below). Should any component fail during the warranty period, the consumer may return the component to Whole Health Network for repair or replacement.
During the first ninety (90) days (or in the case of the Mask and Pulse Oximeter during the first 30 days), return shipping will be paid for by Whole Health Network. After 90 days, shipping of the defective item to Whole Health Network shall be at the consumer’s expense.
The warranty does not cover normal wear and tear, damage due to misuse, abuse, accidents or non-compliance with the precautions, improper maintenance or commercial use. The warranty does not cover any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product or its use.
This warranty does not affect the consumer’s statutory rights under applicable national or state laws, or the consumer’s rights against the dealer arising from their sales/purchase contract. This limited warranty is issued by Whole Health Network for consumers who have purchased this product as the original purchaser.
Warranty with respect to this product will be limited to countries where the product has been initially marketed.
New Air Separators:
The Warranty on an Airsep Intensity 10LPM air separator is 3 years, parts and labor. Any associated shipping costs or warranty servicing are the responsibility of the customer after the first 90 days from when order was received.
All Airsep air separators shipped internationally are subject to the same warranty policy stated above. However for international orders all associated shipping costs are the responsibility of the customer after the order is originally shipped.
Refurbished Air Separators:
The Warranty on a 5LPM refurbished air separator from Oxygen Plus is 3 years.
The Warranty on a 10LPM modified refurbished air separator from Oxygen Plus is one year.
No warranties are offered by Oxygen Plus when air separators are shipped outside of the continental US.
If you have purchased a refurbished system from WHN after April 30, 2015, there is a limited 90 day warranty associated, parts and labor only.
Refurbished LiveO2 Reservoirs:
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