WHN LiveO2 Returns and Warranty Policy

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Posted by Anonymous (Questions: 88, Answers: 89)
Asked on March 14, 2017 3:28 pm
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With­in 14 days of receipt, eli­gi­ble items*, when unopened, may be returned to WHN for a refund of the orig­i­nal price paid less a 20% restock­ing fee. Return ship­ping costs are the respon­si­bil­i­ty of the cus­tomer.

Between 14 and 30 days of orig­i­nal receipt of order, eli­gi­ble items* may be returned to WHN for a refund of the orig­i­nal price paid less a 30% restock­ing fee, pro­vid­ed items are returned in unused or gen­tly used con­di­tion. Ship­ping costs are the respon­si­bil­i­ty of the cus­tomer.

Between 30 and 60 days of orig­i­nal receipt of order, eli­gi­ble items* may be returned to WHN for a refund of the orig­i­nal price paid less a 40% restock­ing fee, pro­vid­ed items are returned in unused or gen­tly used con­di­tion. Ship­ping costs are the respon­si­bil­i­ty of the cus­tomer.

* non-return­able items include:

  • sup­ple­ments (T-Sel)
  • mask assem­blies (except those that are part of an unopened kit being returned with­in 14 days)
  • breather hose (except those that are part of an unopened kit being returned with­in 14 days)

Instruc­tions for return:

  1. Call WHN at 970–372-4344 to request an RMA num­ber or email us at support@whnlive.com.
  2. Clear­ly write RMA num­ber pro­vid­ed on the out­side of orig­i­nal pack­ag­ing**
  3. Send return to WHN at address pro­vid­ed from rep­re­sen­ta­tive.
  1. Please retain track­ing num­bers for all parcels shipped. Email track­ing num­bers to WHN at support@whnlive.com. Please include RMA num­ber pro­vid­ed in the sub­ject line of email for our ref­er­ence. Please include cus­tomer name, address, and phone num­ber in this email cor­re­spon­dence.
  2. When return is received and processed, WHN will issue cred­it to the orig­i­nal cred­it card used for pur­chase or if anoth­er form of pay­ment was received WHN may alter­nate­ly issue a refund check.
  3. WHN will email con­fir­ma­tion regard­ing receipt of return and refund issued, includ­ing method of refund.

*If for some rea­son orig­i­nal pack­ag­ing is not avail­able, it is the customer’s respon­si­bil­i­ty to bring the item to an approved car­ri­er (FedEx/UPS/DHL) and have them secure­ly pack­age the return for ship­ment. This par­tic­u­lar­ly applies to the return of an air sep­a­ra­tor, which can be dam­aged dur­ing ship­ment if not packed appro­pri­ate­ly. WHN reserves the right to refuse receipt or oth­er­wise return to the cus­tomer any item that is received in dam­aged con­di­tion.

Domes­tic War­ran­ty:

Whole Health Net­work war­ranties the orig­i­nal consumer/purchaser of the LiveO2 and LiveO2 AC Reser­voir that the pro­duct will be free from defects in mate­ri­al or work­man­ship for one year from the date of pur­chase. This pol­i­cy does not include the Mask and Pulse Oxime­ter, both of which are sub­ject to a 30 day war­ran­ty under the same terms stat­ed above.

Dur­ing the war­ran­ty peri­od, the pro­duct will be either repaired or replaced by Whole Health Net­work. Except­ing the Mask and Pulse Oxime­ter with a sep­a­rate and lim­it­ed war­ran­ty as list­ed above, the war­ran­ty cov­ers parts and labor for all com­po­nents includ­ing the reser­voir and hoses. AirSep air sep­a­ra­tors come with a 3 year war­ran­ty cov­er­ing parts and labor (see below). Should any com­po­nent fail dur­ing the war­ran­ty peri­od, the con­sumer may return the com­po­nent to Whole Health Net­work for repair or replace­ment.

Dur­ing the first nine­ty (90) days (or in the case of the Mask and Pulse Oxime­ter dur­ing the first 30 days), return ship­ping will be paid for by Whole Health Net­work. After 90 days, ship­ping of the defec­tive item to Whole Health Net­work shall be at the consumer’s expense.

The war­ran­ty does not cov­er nor­mal wear and tear, dam­age due to mis­use, abuse, acci­dents or non-com­pli­ance with the pre­cau­tions, improp­er main­te­nance or com­mer­cial use. The war­ran­ty does not cov­er any dam­ages, loss­es, costs or expens­es, direct, indi­rect or inci­den­tal, con­se­quen­tial or spe­cial, aris­ing out of, or relat­ed to the pro­duct or its use.

This war­ran­ty does not affect the consumer’s statu­to­ry rights under applic­a­ble nation­al or state laws, or the consumer’s rights again­st the deal­er aris­ing from their sales/purchase con­tract. This lim­it­ed war­ran­ty is issued by Whole Health Net­work for con­sumers who have pur­chased this pro­duct as the orig­i­nal pur­chaser.

War­ran­ty with respect to this pro­duct will be lim­it­ed to coun­tries where the pro­duct has been ini­tial­ly mar­ket­ed.

Dis­claimer:
The mate­ri­al here­in is for infor­ma­tion­al pur­pos­es only. The pro­duct it describes is sub­ject to change with­out notice, due to the manufacturer’s con­tin­u­ous devel­op­ment pro­gram. Whole Health Net­work makes no rep­re­sen­ta­tions or war­ranties with respect to this man­u­al or the pro­duct described here­in. Whole Health Net­work shall not be liable for any injuries or dam­ages, loss­es, costs or expens­es, direct, indi­rect or inci­den­tal, con­se­quen­tial, aris­ing out of, or relat­ed to the use of this mate­ri­al or the pro­duct described here­in. The pro­duct described here­in is not intend­ed to treat, diag­nose, pre­vent or cure any dis­ease. You should con­sult your health care prac­ti­tion­er before using this pro­duct.

Inter­na­tion­al War­ran­ty
Same as above with the excep­tion that all return or exchange ship­ping expens­es will be the respon­si­bil­i­ty of the cus­tomer at any time whether with­in the war­ran­ty peri­od or after­ward.

New Air Sep­a­ra­tors:
The War­ran­ty on an Airsep Vision­aire 5LPM air sep­a­ra­tor is 3 years, parts and labor. Any asso­ci­at­ed ship­ping costs or war­ran­ty ser­vic­ing are the respon­si­bil­i­ty of the cus­tomer after the first 90 days from when order was received.

The War­ran­ty on an Airsep Inten­si­ty 10LPM air sep­a­ra­tor is 3 years, parts and labor. Any asso­ci­at­ed ship­ping costs or war­ran­ty ser­vic­ing are the respon­si­bil­i­ty of the cus­tomer after the first 90 days from when order was received.

All Airsep air sep­a­ra­tors shipped inter­na­tion­al­ly are sub­ject to the same war­ran­ty pol­i­cy stat­ed above. How­ev­er for inter­na­tion­al orders all asso­ci­at­ed ship­ping costs are the respon­si­bil­i­ty of the cus­tomer after the order is orig­i­nal­ly shipped.

Refur­bished Air Sep­a­ra­tors:
If you have pur­chased a refur­bished sys­tem from WHN pri­or to May 1, 2015, the fol­low­ing war­ran­ty pol­i­cy applies.

The War­ran­ty on a 5LPM refur­bished air sep­a­ra­tor from Oxy­gen Plus is 3 years.

The War­ran­ty on a 10LPM mod­i­fied refur­bished air sep­a­ra­tor from Oxy­gen Plus is one year.

No war­ranties are offered by Oxy­gen Plus when air sep­a­ra­tors are shipped out­side of the con­ti­nen­tal US.

If you have pur­chased a refur­bished sys­tem from WHN after April 30, 2015, there is a lim­it­ed 90 day war­ran­ty asso­ci­at­ed, parts and labor only.

Refur­bished LiveO2 Reser­voirs:
Refur­bished reser­voirs are occa­sion­al­ly avail­able as WHN inven­to­ry allows. Refur­bished reser­voirs pur­chased after April 30, 2015 come with a lim­it­ed 90 day war­ran­ty asso­ci­at­ed, parts and labor only.

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Posted by Anonymous (Questions: 88, Answers: 89)
Answered on March 14, 2017 3:29 pm
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